Knowledge Communities are made up of groups of professionals, practitioners, experts or technicians whether seniors or juniors facing similar work challenges and learning opportunities.

Knowledge Communities are bounded by a domain of knowledge to facilitate building and leveraging trusted relationships within and across the business segments, departments and disciplines.

Knowledge Communities have porous boundaries enabling broader collaboration and engagement in peer-to-peer problem solving.

Knowledge Communities act as organisational memory to retain the know-why, know-what and know-how of the organisation to secure the critical and the business core knowledge.

Knowledge Communities promote sharing and collaboration behaviours and are central for building an open, inclusive and diverse culture.

Knowledge Communities increase the company productivity by re-using solutions to recurrent and common problems. They also provide new insights and solutions by tapping into the collective intelligence of the expert network.

In my daily work i have a question, my community is here to answer back. In return, i will conclude my question, identify the helpful answers and provide feedback on what worked well.

While executing a customer project, i have faced a problem, my community is here to troubleshoot the issue and propose a solution. In return, i will share back insights on the solution's impact and the result.

During a process reengineering initiative, i have a idea for improvement? My community is here to test and validate my concept. In return, i will keep my community updated with the new reengineered process.

After attending a technical training on a new product, i require more information on the product? My community is here to provide learnings and the necessary know-how. In return, i will document and share tutorials on the new product.

A knowledge transfer is the process by which a critical expertise/ skill is identified to be developed and transferred from a senior to a junior, to a newly formed team or another site.

Unlike traditional knowledge transfer processes, the community based approach is a one-to-many process where the mentee act as a mediator/ facilitator to capture the know-how and share it back to the whole community maximising the learnings and the benefits.